Q: How do I order?<\/em><\/strong><\/p> Choose your match kit or training wear, pick your favourite design, select your colours, add personalisation, and select 'Finish'. Once you're done, you can share your design with teammates, download it as a PDF, or submit an enquiry to receive a quote. Q: How long will my kit take to arrive?<\/em><\/strong><\/p> We aim to deliver sublimated match shirts within 6\u20138 weeks from the date of payment receipt. Trainingwear items have a lead time of 8-10 weeks from the payment receipt date. Our intention is to bring the lead time of match kit orders down to 5 weeks, and we'll update this page when that's the case. <\/p> Q: I want a different design to what's on offer...<\/em><\/strong><\/p> If you're looking for a custom design beyond the options available in the Kitbuilder, our specialist product team can bring your vision to life. Please note that designs outside of the Kitbuilder range are treated as Special Make-Up (SMU) products and require a minimum order quantity of 300 units.<\/p> Q: What's the minimal order quantity?<\/em><\/strong><\/p> The minimal order quantity is 10 units per order. You can split the 10 units across sizes but not gender. If you require men's, women's and junior sizes, you will need to order 10 of each (30 in total).<\/p> Q: Where do you ship to?<\/em><\/strong><\/p> Due to the terms and conditions of Kitlocker's license agreement with Lotto (WHP Global), we're unable to ship outside of the UK & Ireland.<\/p> Q: How much does kit cost?<\/em><\/strong><\/p> Our team will give you an estimate of your costs once you let us know what you\u2019re looking for. Our adult match shirts start at \u00a336.00, including all the design and personalisation, such as logos, names and numbers.<\/p> Q: How do I pay for my order?<\/em><\/strong><\/p> Once your order is confirmed, our sales team will send you a detailed quote via email, including a secure payment link.<\/p> Q: What are your accepted payment methods?<\/em><\/strong><\/p> We are able to accept the below payment methods through our website: Visa, Visa Debit, Visa Electron, MasterCard, Maestro. For offline orders, we can also accept BACS or cheque.<\/p> Q: How do I change my delivery address?<\/em><\/strong><\/p> If you would like to change your delivery address, please fill in the contact form or email sales@kitlocker.com<\/a> and a member of the team will then get back to you in order to confirm your changes.<\/p> Q: Can I amend my order?<\/em><\/strong><\/p> If you have any changes that need to be made to your order, please send us details via the contact us page. We cannot guarantee that your amends will be granted. Q: Can I cancel my order?<\/em><\/strong><\/p> As these products have been customised or made to order, we are unable to accept any cancellations on these orders. Q: What logos do I need to provide?<\/em><\/strong><\/p> To preview your logo on your design, upload a .jpeg, .png, or .gif file. Depending on your file format, your logo may have a background colour, this is for illustration purposes only and will be confirmed after submitting your order. Q: How is my logo applied?<\/em><\/strong><\/p> Match shirts are sublimated, meaning that all logos and sponsors are printed on at one time, meaning that you can have all logos, names and numbers at no extra cost. Logos will be printed on all other items, except socks, which don't allow for additional logos.<\/p> Q: How should we care for our kit?<\/em><\/strong><\/p> There are some general rules which will help when caring for your kit. Q: Can I see a sample of my kit?<\/em><\/strong><\/p> We have limited samples available. Please ask our team.<\/p> Q: What sizes do you offer?<\/em><\/strong><\/p> We offer a full range of sizes: Men's (Small to 6XL), Women's (UK 8 to 22), and Junior (JXS to JXL). For detailed measurements, please refer to our size chart.<\/p> Q: What happens if there's a fault with my kit?<\/em><\/strong><\/p> If you notice an fault with your order, please contact our team on support@kitlocker.com<\/a>.<\/p> Q: What's your returns policy?<\/em><\/strong><\/p> We can\u2019t offer returns on custom products, except in the unlikely case that the products don\u2019t meet our standards \u2013 in which case we\u2019ll work with you to get a replacement.<\/p> Q: Can I reorder\/top up?<\/em><\/strong><\/p> Yes, once your first order is complete you can top up. Speak directly to our team for top-ups, full team reordering, or ordering additional products.<\/p>
Our sales team will then get in touch to provide your quote and assist with any questions you may have.<\/p>
For more information, please read our terms and conditions.<\/p>
For more information, please read our terms and conditions.<\/p>
We recommend uploading supporting files to ensure we are able to recreate your logo accurately. Where possible, please attach one of the following formats: .eps, .ai, .jpeg, .png, .gif, .pdf.
Note: we cannot take responsibility for the reproduction of artwork that has been supplied in any other format than stated above.<\/p>
Do not wash your kit above 40 degrees, some fabrics require extra care and should be washed at 30 degrees. (fabric's containing elastane, and Rip Stop Polyester).<\/p>
So that stains do not fix to the garment, playing kit needs to be washed as soon after play as is feasible.<\/p>
Don't leave it in a kit bag to brew or dry out as it will be harder (or impossible!) to remove the stain once dry.<\/p>
We would advise that heavily soiled kit has the surface dirt removed before washing in a machine (with a brush, hose or in a bucket of water).
Soaking the garment in water for a period prior to washing can help lift out stains. Using neat detergent or non-bleach stain remover can also help remove stubborn stains.<\/p>
Do not tumble dry any kit - air dry and reshape whilst damp.
Do not pile up or fold garments whilst damp, this can cause colour transfer, and cause damage to logos.<\/p>
Always wash socks separately, especially if they are darker than your kit.
Never iron printed logos as the heat can damage the embellishment.
On the reverse of the wash care label, further instructions are given and may include: Wash Separately, Mild Detergent, Do Not Bleach, Do Not Tumble Dry, Hang Dry, Warm Iron, Do Not Iron Prints, Iron Inside Out, Flat Dry.<\/p>